Claude Billing and Payment Problems

Charges you do not recognise, Pro features that never activated, or a card that keeps failing.

Pro not active after paying

Sign out and back in to refresh entitlements. Confirm you are using the same sign-in method and email you paid with — Google sign-in and email sign-in can create separate accounts.

Card declined

Bank fraud filters, incomplete 3-D Secure verification, address mismatch and prepaid cards are the four common causes. Retry after approving the charge in your banking app.

Duplicate charge

Pending authorisations often look like second charges and drop off within a few business days. Only dispute once both have settled.

Missing invoice

Invoices come from Anthropic's payment processor by email and are downloadable in account settings.

Cancelling

Cancel where you subscribed: the web billing page, Apple Subscriptions, or Google Play.